Project Overview // Support AI
Answer customer questions instantly. Stop drowning in support tickets.
A modern customer support platform that businesses can add to their website in 2 minutes. It reads your product FAQs, answers customer queries 24/7 in under 2 seconds, and connects them to human agents if it ever needs help.
Instant Replies
Customers get clear answers in seconds, day or night
Ticket Reduction
Resolves repetitive FAQs without bothering your team
Honest Bot
Never makes up fake policies; connects to humans when unsure
01 // The Problem
Customers leave websites if they have to wait hours for simple answers.
Over 60% of customer questions are the same repetitive questions: 'What is your refund policy?', 'How do I track my order?', 'Do you ship to my city?'. Small teams spend hours answering the same emails, while slow responses lead to frustrated shoppers leaving the site.
Slow Response Times
Shoppers waiting hours for an email reply usually buy from a competitor instead.
Repetitive Work for Founders
Typing the exact same FAQ answers 50 times a day wastes valuable time.
Old Bots Are Annoying
Legacy rule-based bots keep repeating 'Sorry, I don't understand' whenever a user types normally.
02 // How It Works
Set up 24/7 support in 3 easy steps.
Paste FAQ Links or Docs
Add your store policy, return rules, or product documentation.
Add Chat Bubble to Your Site
Copy and paste a simple 1-line code snippet onto your website.
Let AI Handle Routine Questions
The bot answers shoppers in real time. If it doesn't know, it collects their email for your team.
03 // Key Features
Built for real daily use.
24/7 Instant Answers
Helps your shoppers at 2 AM on weekends without hiring overnight staff.
Honest Escalation
Never invents fake discounts or policies; politely collects customer email when unsure.
Works on Any Website
Compatible with Shopify, WordPress, Webflow, custom React apps, or plain HTML sites.
Customer Questions Inbox
See what shoppers are asking so you know which product details to improve on your store.
04 // What I Learned
Practical lessons from building this.
An honest bot is a respected bot
Shoppers prefer an AI that says 'Let me take your email and have our team reply' over one that makes up wrong answers.
Speed is sales
Answering a shopper's shipping question in 2 seconds is often the difference between a sale and an abandoned cart.
Keep the widget lightweight
The chat widget must load in milliseconds so it never slows down the main storefront.